iOS 8.01 glitches

Apple Customer Satisfaction addendum

“iOS 8 uses an unexpectedly large percentage of the storage capacity on 8 GB and 16 GB iPhones, iPads and iPods,” the lawsuit alleges. Apple, it says, “fails to disclose to consumers that as much as 23.1% of the advertised storage capacity of the Devices will be consumed by iOS 8 and unavailable for consumers when consumers purchase Devices that have iOS 8 installed.”

Apple's Many Glitches from 2014

Apple loses Customer Satisfaction Lead to Samsung

ACSI (American Customer Satisfaction Index) released their findings for smartphone companies and their customer satisfaction ratings for 2014, and the results were a little surprising to some. For the first time, Samsung is beating Apple in this metric – 81 (Samsung, a 6.6 improvement) to 79 (Apple, a -2.2 decline). The odd thing about this … Read more…

Apple Hardware Year in Review

Apple SVP Eddy Cue famously said earlier this year that 2014 was going to be a banner year for Apple products.

With the year coming to a close, now is a good time to reflect back on the hardware that Apple released over the last 12 months and examine where Apple went right and where they went wrong.

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Under Steve Jobs, Apple was a laser focused company. Upon his return to Apple, he simplified Apple’s product matrix to four lines – consumer desktop, consumer portable,  pro desktop, pro portable. Apple focused on those 4 product lines (along with getting OS X ready and out the door) until the iPod debuted in 2001. Apple is methodical about how they approach products and features. When the iPhone debuted in 2007, many lamented that its closed nature would prevent it from being successful. Apple tried to placate users and developers with their ‘pretty sweet solution’ of developing web apps optimized for the small device. Of course, this was just Apple’s way of buying themselves time until their 3rd party app strategy was fully baked and ready to launch. There was nearly a year in between the push for web optimized apps and the App Store. And in that time, Apple took a lot of heat for not having a native app solution.

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Apple and the Pro market

Ever since the introduction of the iPod, Apple has been making a shift towards becoming a consumer electronics company. In 2007, at the iPhone keynote introduction, Steve Jobs famously declared that Apple was changing its name from ‘Apple Computer Inc’ to just ‘Apple Inc’, to better reflect that change.

In the years since, Apple has taken many steps that have left many in the professional markets scratching their heads and stomping their feet. Need a reminder? Here are some of those steps:

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